Here are some Frequently Asked Questions FAQ that may help you.
What’s the best way to order from you? The best way to order is through at our Cakeoholix shop in Gorse Hill, Swindon, SN2 8AA. You can also email, text, call or Facebook message us, via our various contact pages or via social media.
Wedding Cakes, do you offer a “consultation” service? We do, at our Cakeoholix shop in Gorse Hill Swindon SN2 8AA. This consultation is free and can last as long as you require. We can offer you suggestions, tasting of cakes, and design ideas.
Will you be offering an online shop? We will indeed! We are in the planning stages of this and will bring you this exciting news as soon as we have it.
Do you offer a delivery service? For larger cake orders, especially Wedding Cakes, we do indeed offer such a service, all free of charge, within an agreed distance from Swindon SN2 8AA. Delivery, setup up and handover of the cake all in one piece!
For all other orders, this will be agreed at the time of order for any delivery service, with charges applied if needed. These deliveries would normally be completed on a Friday or more likely a Saturday.
Finally, we are negotiating with a full-time delivery service with a well-known Delivery service operator, and as soon as we have more news on this we will be offering this service too.
Where do I collect my cake from? If you do wish to collect your cake/cupcake order yourself, this will be from our Cakeoholix shop in Gorse Hill, Swindon, SN2 8AA. You can either park outside our shop on Cricklade Road, or many free car parks a little way further up Cricklade Road.
How long in advance do you need to order a birthday cake? We usually need about a week, but if you are really stuck at short notice please again give us a call and we will do our best to help or come up with an alternative! We have in the past managed to turn around a request within a day. But this does depend on our workload at the time of the request, so please do call and we will do our best.
If I order a birthday cake, how long will it last?
We say most larger cakes will last 3-4 days, but if you need it to last longer than this, then please let us know in advance.
How quickly can you make a large order of cupcakes?
We can make a large order of cupcakes with very little notice, as we are baking these daily. But please give us a call in this instance, to ensure we get the message and prioritise your urgent order. Once again, this will depend on our workload at the time of the request, so please do call and we will do our best.
How do I store my cake?
If you have cupcakes then you can just leave them covered in the box. A larger cake will be fine in its box before cutting, but if the sponge is exposed to the air then it’s best for it to be wrapped tightly in cling film.
Does my cake need to be kept in the fridge?
No, it doesn’t! The cakes are best left at room temperature. The buttercream will be fine at this temp, and the cakes tend to go staler when left in the fridge.
Do your cupcakes contain nuts?
Some of our cupcakes do, so please tell us if you have any allergies. We cannot guarantee there are no traces of nuts or peanuts in any of our products.
Do you make vegan cakes?
Yes, we do! Just ask again when ordering that you require this and we will do our utmost to fulfill your order and dietary requirements.